Terms of Service

GhoSTR is a ghostwriting service. It syncs your reservations from your listing's calendar link, processes guest feedback, and generates draft messages for you to review, edit, and send. GhoSTR is a writing tool — it never sends messages to your guests, never accesses your Airbnb or VRBO account, and never acts on your behalf without your explicit action.

• You are solely responsible for any messages you choose to send to guests, regardless of whether GhoSTR drafted them. Review all drafts before sending.
• You are responsible for complying with Airbnb's, VRBO's, and any applicable platform's terms of service when communicating with guests.
• You are responsible for collecting guest information only as your booking platform's rules and applicable law allow.
• You must not use GhoSTR to generate spam, harassing messages, or content that violates any applicable law.
• If you invite co-hosts or assistants to your account, you are responsible for who you grant access to and for how they handle guest data. They act under your account, and the responsibilities above apply to their activity.

• Free trial — new accounts include 5 free GhoSTR Checkouts. No credit card is required to sign up.
• Ghost HQ — the subscription for using GhoSTR after your trial, at $9 per month or $99 per year. It renews automatically until you cancel.
• GhoSTR Checkout — each stay whose guest card you submit for drafts is one Checkout, billed monthly at $1.25 each on the monthly plan or $1.00 each on the annual plan. A stay without a submitted card costs nothing. Fees apply regardless of how many properties you manage.
• Billing — payments are processed by Stripe. By providing payment information, you agree to Stripe's terms of service.
• No refunds — charges for reservations already processed are non-refundable. If you believe you were charged in error, contact us at support@ghostr.co.

You may stop using GhoSTR at any time. To close your account and stop future charges, email support@ghostr.co. Cancellation does not trigger a refund for prior charges.

GhoSTR uses the Anthropic Claude API to generate draft messages. AI-generated text may contain errors, inaccuracies, or content that doesn't match your voice. You are responsible for reviewing all drafts before use. GhoSTR makes no warranty that generated drafts will be accurate, appropriate, or effective.

Draft content generated by GhoSTR using your reservation and guest data belongs to you. GhoSTR retains no rights to content you generate through the service. The GhoSTR name, logo, and software are our property.

GhoSTR is provided "as is" without warranty of any kind. We are not liable for any damages arising from your use of drafts generated by the service, including but not limited to disputes with guests, platform policy violations, or missed communications. Our liability to you shall not exceed the total fees you paid in the three months preceding any claim.

We may update these terms as GhoSTR evolves. Material changes will be posted on this page with an updated effective date. Continued use after changes constitutes acceptance.

Questions? Email support@ghostr.co.